New Squash and Tennis Booking Rules

Effective 29 March 2021

  • Members may book 8 days prior from 7 am. In other words, when booking to play 8 days in advance the new booking sheet only becomes available from 7 am -- all other playing times within 8 days can be booked 24/7.
  • Corporate Resident Members may book courts up to 5 days prior.
  • Members must enter the other players' name(s) on their booking(s).
  • When booking tennis more than 1 day in advance, there is a maximum of 1 booking per member per day.
  • There are no bookings fees to be paid, however, please note the following"no-show" and "late-cancellation" charges may be applied to members' booking system accounts.
  • Check-In/No-Show Policy
    • All members are required to check-in on the touch screen "kiosk" system to confirm court usage.
    • The check-in must be done within 2 hours prior to playing (or immediately after playing).
    • You will need to know your system PIN to check-in on the touch screen "kiosk" system at the main Reception desk. You can look-up your PIN when logged into the Booking System website or use the Forgotten Password process.
    • Failure to check-in will log the booking as a "no-show" against the member who booked the court.
      • The system will send a no-show email notification on the day following the no-show.
      • There is no charge on the first occasion.
      • Thereafter, the system automatically charges £10 for a no-show to the member's booking system account.
  • Late-Cancellation Policy
    • When unable to use a reserved court, members should cancel as soon as possible so that others may use the court.
    • There is no late-cancellation charge when the booking is cancelled more than 24 hours prior to start time.
    • When a booking is cancelled within 24 hours prior to start time, the system automatically charges £6 for late-cancellation, however, this charge is automatically refunded if the same court and start time is re-booked.
  • GUESTS
    • When playing a Guest, members must select the "£10 GUEST FEE" as the playing partner/opponent to show on the Booking Sheets (tennis and squash only).
    • The system will automatically charge the £10 Guest Fee to your booking system account.
    • If you're no longer playing a Guest, you can change your playing partner/opponent to a member, and the Guest Fee will be removed.
    • This can be done when you book the court or any time before playing.
  • Members with outstanding Late-Cancellation, No-Show and Guest Fees must top-up their booking system accounts with an online credit/debit card transaction (£4 minimum) on the MYCOURTS system prior to booking more courts.

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